Terms and Conditions for
Interiaura - Merchants of Fine Drapery & Upholstery 

These Terms and Conditions govern the provision of upholstery and soft furnishing services by John Edward Halpin t/a Interiaura - Merchants of Fine Drapery and Upholstery, a business registered in Sydney, New South Wales, Australia ABN: 261 196 648 761, referred to as "we," "us," or "our," to you, the customer ("you" or "your"). By engaging our services, you agree to be bound by these Terms and Conditions.

1. Services

We provide upholstery and soft furnishing services, including but not limited to reupholstering furniture, creating custom soft furnishings (e.g., cushions, curtains, bedding), and related consultations or repairs. All services are subject to availability and may require an initial consultation to assess the scope of work.

• Service Quotes: We will provide a written quote or estimate based on the information provided during the consultation. Quotes are valid for 30 days unless otherwise stated.

• Custom Orders: Custom-made items (e.g., bespoke furniture or furnishings) are made to your specifications and cannot be returned unless faulty or not as ordered, in accordance with Australian Consumer Law.

• Materials: We source high-quality materials as agreed upon. Any specific material requests must be communicated in writing during the consultation.

2. Pricing and Payment

• Pricing: All prices are quoted in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. Prices are subject to change if the scope of work changes or additional services are requested.

• Deposits: A non-refundable deposit of 50% is required for all custom orders or projects exceeding AUD 500.00. The deposit confirms your order and covers initial material and labor costs.

• Final Payment: The remaining balance is due upon completion of the work or delivery of the goods, unless otherwise agreed. Payment must be made within 7 days of invoice issuance.

• Payment Methods: We accept bank transfer, credit card, cash. A surcharge may apply for credit card payments.

• Late Payments: Overdue invoices may incur a late fee of 2% per month or part thereof, and we reserve the right to suspend services until payment is received.

3. Cancellations and Refunds

• Cancellations: Cancellations must be made in writing. If you cancel after work has commenced or materials have been ordered, you may be liable for costs incurred up to the point of cancellation, including the non-refundable deposit.

• Refunds: Refunds are provided only in accordance with Australian Consumer Law, such as when goods are faulty, not as described, or unfit for purpose. Custom-made items are non-refundable unless they fail to meet the agreed specifications.

• Delays: We aim to complete services within the agreed timeframe, but delays due to unforeseen circumstances (e.g., supply chain issues) are not grounds for a refund unless the delay significantly impacts the service’s purpose.

4. Delivery and Installation

• Delivery: Delivery fees, if applicable, will be included in the quote. We will provide an estimated delivery timeframe, but we are not liable for delays caused by third parties (e.g., couriers).

• Installation: If installation is included, you must ensure the site is accessible and safe for our team. We are not responsible for damage caused by pre-existing structural issues.

• Risk and Title: Risk of loss or damage to goods passes to you upon delivery. Title to goods remains with us until full payment is received.

5. Customer Obligations

• You must provide accurate information about the project requirements, including measurements, fabric preferences, and site conditions.

• You are responsible for ensuring that any furniture or items provided to us for reupholstering are in suitable condition and free from defects that may affect the service outcome, unless repairs agreed prior.

• You must inform us of any specific deadlines or requirements in writing at the time of ordering.

6. Warranties and Guarantees

• Workmanship: We warrant that our services will be performed with due care and skill, in accordance with industry standards, for a period of 36 months from completion.

• Materials: Materials supplied by us are covered by the manufacturer’s warranty, where applicable. We do not warrant customer-supplied materials.

• Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Liability

• Our liability for any claim arising from our services is limited to the cost of the services provided or the cost of remedying any defective work, whichever is lower, except where prohibited by law.

• We are not liable for indirect or consequential losses, such as loss of use or inconvenience, unless required by Australian Consumer Law.

• You are responsible for any damage caused to our equipment or personnel due to unsafe or unsuitable site conditions.

8. Intellectual Property

• Designs, sketches, or patterns created by us remain our intellectual property unless otherwise agreed in writing.

• You warrant that any designs or materials you provide do not infringe third-party intellectual property rights.

9. Privacy

• We collect, store, and use your personal information in accordance with our Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth). Your information will only be used to provide our services, process payments, or contact you regarding your order.

10. Dispute Resolution

• If you have a concern or complaint, please contact us at info@interiaura.com.au or 0451 490 572. We will endeavor to resolve disputes promptly and fairly.

• If a dispute cannot be resolved, you may refer the matter to the NSW Fair Trading or pursue remedies under Australian Consumer Law.

11. Force Majeure

We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or supply chain disruptions.

12. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Amendments

We reserve the right to update these Terms and Conditions at any time. The updated version will apply to all new orders placed after the date of amendment.

Contact Us

For any questions or concerns, please contact us at:
Interiaura - Merchants of Fine Drapery & Upholstery 
7 Alexandria Parade, Waitara NSW 2077
info@interiaura.com.au
0451 490 572